Analyst, IT Service Desk

Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse team.

The ideal candidate will be based in our Home Office located in Calgary, Alberta.

What Will You Be Doing?

• Serving as the primary contact for all IT related issues for all business units (FYidoctors, BonLook, Visique, solis) and Home Office, providing first level technician assistance.
• Responding to IT requests and incidents by telephone, email, or online forms.
• Triaging, diagnosing, and identifying application, hardware, and/or network issue for end users.
• Providing guidance on IT-related inquires and fulfill basic IT administration requests to promote First Call Resolution (FCR).
• Documenting all request details and incident troubleshooting in the Service Desk Plus ticket management...