Analyst Cust Qual

**Function**
- Quality
**Sub function**
- Customer/Commercial Quality
**Category**
- Analyst, Customer/Commercial Quality (P4 - N23)
**Location**
- São Paulo / Brazil
**Date posted**
- Jun
**Requisition number**
- R-
**Work pattern**
- Fully Remote
Description
**Job Function**:
Quality
** Job Sub Function**:
Customer/Commercial Quality
** Job Category**:
Professional
** All Job Posting Locations**:
São Paulo, Brazil
** Job Description**:
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
- Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
- Monitors feedback activity using CHS and SAP systems to provide complain res...