Job Description

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Role Responsibilities :

As a Analyst Client Support Services, your focus will be working on client facing activities. Besides working closely with your colleagues inIndia, you will also work closely with Nasdaq teams in other countries.

  • Monitor and analyze support KPIs such as SLA adherence, first response time, resolution time, backlog and ticket volume trends!
  • Identif...

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