Job Description
Transform customer service with Slalom as a Senior Consultant specializing in Amazon Connect in Toronto. Drive innovations in contact centers and enhance customer experiences with tailored solutions.
In this pivotal role, you'll be instrumental in delivering Amazon Connect strategies that meet client needs. Your expertise will guide implementation plans, technical documentation, and stakeholder collaborations that shape effective contact center operations. Leadership experience and familiarity with AWS technologies will play a critical role in ensuring success.
Key Responsibilities:
• Deliver technical expertise in Amazon Connect strategies
• Oversee implementations that meet business objectives
• Create and manage implementation plans across the lifecycle
• Lead technical documentation and training for clients
• Advise clients on best practices in contact center operations
Requirements:
• 3+ years of consulting or related experience
• Hands-on experience ...
In this pivotal role, you'll be instrumental in delivering Amazon Connect strategies that meet client needs. Your expertise will guide implementation plans, technical documentation, and stakeholder collaborations that shape effective contact center operations. Leadership experience and familiarity with AWS technologies will play a critical role in ensuring success.
Key Responsibilities:
• Deliver technical expertise in Amazon Connect strategies
• Oversee implementations that meet business objectives
• Create and manage implementation plans across the lifecycle
• Lead technical documentation and training for clients
• Advise clients on best practices in contact center operations
Requirements:
• 3+ years of consulting or related experience
• Hands-on experience ...
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