Job Description


JOB DESCRIPTION
Job Title: Amazon Connect Engineer
Possibility of Extension or Conversion to FTE: Yes
Number of Positions:
Contract: months – possible extension (ASAP)
Site/Location: Remote (should be able to work EST)

Must Haves:
  • + years of Amazon Connect implementation experience
  • Strong knowledge of call flow design and IVR development
  • Experience with security profile architecture and user access management
  • Familiarity with identity and access management (IAM, Okta integration)
  • Experience managing large-scale user populations (+ users)
  • Understanding of contact center operations and routing logic
    • Key Responsibilities
  • Security Profile Design & Management Define and document security profiles for various user roles (agents, managers, analytics, operations reporting) Establish access control frameworks based o...

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