Amazon Connect Engineer

Amazon Connect Engineer (AWS CCaa S)Hiring for multiple roles and across locations ( NCR, Pune, Bangalore, Hyderabad & Mumbai)We are looking for an experienced Amazon Connect (AWS) professional to work on development and L2/L3 support for Contact Center as a Service (CCaa S) solutions. The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.ResponsibilitiesDesign and develop Amazon Connect contact flows, IVR, queues, and routingBuild integrations using AWS Lambda, API Gateway, Dynamo DB/RDS, and CRM systems (e.G., Salesforce)Implement omnichannel solutions (voice, chat, tasks)Provide L2/L3 production support, troubleshoot issues, and perform root cause analysisMonitor systems using Cloud Watch and coordinate with AWS support teamsRequired Skills5 –10 years of IT experienc...