AM - Customer care

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manager, Customer Service
In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal. 
Responsibilities
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport bui...