Job Description

Application ManagementBogota+1 more

What's this role about?

  • Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Performing requirements analysis
  • Documenting and communicating the results of your efforts
  • Working closely with clients, technicians, and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing.
  • What skills and experience do you need?

  • Experience working with customers.
  • Experience with SQL or MS Excel for data processing or reporting.
  • Very good analytical thinking focused on details.
  • Strong written and verbal communication skills.
  • High knowledge of English language (> 70...
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