Alternative Channels, Platform Solutions Manager

Alternative Channels, Platform Solutions Manager – London Administration

This is a full‑time position focused on the platform strategy and road‑mapping for alternative channels including contact centre, HFA, auto finance, mortgage brokerage, and digital services.

Location: London, UK

Responsibilities

• Define and communicate the platform strategy and roadmap across Alternative Channels.
• Collaborate with channel leaders and stakeholders to gather requirements and prioritise enhancements aligned to strategic goals.
• Ensure alignment between platform capabilities and channel strategies, including growth, experience, and efficiency objectives.
• Stay informed on industry trends, fintech developments, and competitive solutions to inform roadmap decisions.
• Own and prioritise the platform backlog across multiple channel use cases.
• Participate in sprint planning, reviews, and retrospectives to ensure c...