Job Description

Job Description

AltaGas - Digital Solutions Center Analyst


The Digital Solutions Analyst is a business-facing, white-glove support role focused on delivering tailored digital solutions and enhancing customer experiences. Unlike traditional deskside support, this role prioritizes proactive problem-solving, personalized service, and technology enablement to drive business productivity. Reporting to the Manager, Customer Success, the Digital Solutions Analyst engages closely with customers, ensuring seamless digital interactions, minimizing disruptions, and contributing to long-term solutions through engineering efforts aimed at reducing support demand (engineer to zero) and shifting resolutions to more cost-effective locations (shift-left).

You will:

  • Provide premium, white-glove support to customers, ensuring a seamless and optimized technology experience.
  • Focus on delivering solutions rather than resolving tickets, ide...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to AltaGas today.

    Submit Application