Alarm Operator (Evenings)

Overview

Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operators to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. This role offers on the job training and exposure to real-life events in a fast-paced environment. Shift availabilities are listed below.

Shift Availability

• Evenings: Monday - Sunday; 4pm - 12am EST + Weekend availability is a must

Responsibilities

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

Required Qualificati...