Aladdin - Application Maintenance & Support

Responsbilities

• Responsible for Aladdin Support Mailbox and creating tickets
• Responsible for Aladdin System Administration Operational Tasks
• Responsible for L1 Tasks with predefined SOPs
• Responsible for morning health checks for the critical front office systems and ensure smooth functioning of BAU
• Provide production support to business users in Singapore and region within the defined SLA
• Understand the business needs and prioritize the competing requirements and deliver according to the agreed timelines
• Identify the repeating issues and escalate to permanent Fix. Maintain incident documents
• Work closely with internal teams such as Development & Data for the deliveries.
• Support audit requirements, engage & participate in DR and BCP activities
• Understand the various internal & external regulatory requirements and adhere
• Review of the existing systems and recommend im...