Job Description

Key Responsibilities

  • Provide 24x7 support for customer environments across network and system infrastructure
  • Monitor, troubleshoot, and resolve P1, P2, P3, and P4 incidents within defined SLAs
  • Handle alert management, incident management, change management, and problem management activities
  • Support Cisco routing, switching, wireless, and Palo Alto firewall environments
  • Coordinate with vendors and assist users located in the USA
  • Perform system administration tasks in large enterprise environments
  • Support disaster recovery activities including replication and recovery processes
  • Maintain operational documentation and follow standard operating procedures

Skills Required
Cisco Networking, Routing, Switching, Wireless, Palo Alto, Network Support

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