Air Customer Service Manager

Responsibilities

1. Team Leadership:
   • Supervise and oversee the air customer service team to ensure high performance and excellent customer support.
   • Provide training, guidance, and support to team members to enhance their skills and efficiency.
2. Customer Service Expertise & System Proficiency:
   • Leverage expertise in air import and export operations to manage day-to-day customer service activities.
   • Ensure smooth handling of customer inquiries, bookings, and problem resolution.
   • Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.
3. Key Account Management:
   • Build and maintain strong relationships with key accounts, acting as the primary point of contact.
   • Understand client requirements and ensure their needs are met with tailored solutions.
4. Report...