Job Description

Job Title: AI Support Analyst

Location: Toronto, ON

Work Arrangement: Montreal; Hybrid: 3 days in office

Employment Type: Contract/FTE

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $60-63/hour Incorporated

Application Deadline: July 20th, 2026


SKILLS REQUIRED

Job Summary:

Skills: 5+ years in a technical support, service desk or application-support role in an enterprise environment.


Required Skills:


  • AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion
  • Enterprise technical support / Service Desk / Application Support
  • Microsoft 365 (M365)
  • AI product troubleshooting and end-user support
  • Incident management and issue triage
  • Ticketing systems: ServiceNow, Jira
  • Knowledge management: Confluence , Knowledge Base (KB) docume...

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