AI Optimization Specialist

100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm

About the Role:

AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You'll work with 18–20 customers post-implementation and collaborate closely with product, implementation, and AI teams.

Key Responsibilities:

• Analyse conversation data to identify improvement areas
• Implement optimizations to enhance bot performance and user experience
• Conduct A/B testing and monitor AI health metrics
• Collaborate cross-functionally and contribute to best practices

What We're Looking For:

• 1–2 years' experience with conversational AI (voice/chat)
• Strong analytical and communication skills
• Familiari...