AI operations and analytics Support

POSITION RESPONSIBILITIES

In order of importance, list the primary responsibilities critical to the performance of the position.  It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

Operational Support (L1/L2/L3 routing) – Triage issues from the agentic AI platform and Service Desk channels; analyze conversation, workflow, and connector failures; manage incidents, problems, and changes following ITSM processes.

Monitoring & Health – Monitor agentic AI service health, including workflow/action success rates, connector availability, latency, error budgets, and capacity; perform daily health checks and post‑release smoke tests.

Insights & Reporting – Develop, track and ...