AI - Lead Service Intelligence Autonomous Controls/Senior Associate Director

AI - Lead Service Intelligence Autonomous Controls/Senior Associate Director

Responsibilities

• Own the strategy and execution for AI‑led Service Level Intelligence across SLAs, SLOs, SLIs, XLAs, operational performance, control health, and executive service reporting.
• Move Service Level Management from static reporting to predictive and proactive intelligence, identifying early warning signals before SLA/SLO degradation or breach.
• Design and implement AI‑augmented SLM control models including anomaly detection, breach prediction, risk scoring, service health correlation, control exceptions, and automated remediation triggers.
• Partner with ITSM, Observability, Platform, Network, Infrastructure, Application, SRE, and Service Owners to define meaningful SLIs/SLOs aligned to business service outcomes.
• Lead the development of autonomous SLM workflows, including automated breach prevention alerts, service degradatio...