Job Description
Job Description
Position Overview
We are seeking a Senior AI & ITSM Solutions Engineer to design, develop, and integrate advanced IT Service Management (ITSM) solutions with AI-driven capabilities. This role is ideal for a versatile technical professional who can work across multiple platforms, enabling automation, data interfacing, and innovative AI use cases. You will collaborate closely with the ITSM Strategy & Automation Director and the ITSM Business Analyst and other stakeholders to deliver scalable, intelligent service management solutions.
Key Responsibilities
- Integration & Development
- Build and maintain integrations between ITSM platforms (e.g., ServiceNow, JIRA) and enterprise systems.
- Develop APIs, scripts, and connectors for seamless data exchange and workflow automation.
- AI Enablement
- Implement agentic AI use cases for ITSM processes such as automated t...
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