AI Implementation Specialists

Summary of Role

We are seeking two AI Implementation Specialists (one Senior, one Junior) to join our team immediately. You will drive high-resolution AI agent deployments using Intercom (Fin) and integrate these solutions into complex environments, including Salesforce Service Cloud and Zendesk, to transform client support operations.

Your Impact & What You'll Do

• Strategic AI Deployment:
  Configure and optimize Intercom AI agents to maintain industry-leading resolution rates and exceptional user experiences.
• Systems Integration:
  Architect and implement seamless connections between 3rd-party AI tools and core CRM infrastructures like Omni-Channel, Service Cloud, or Zendesk.
• Consultative Delivery:
  Provide strategic guidance to clients migrating from native AI solutions (e.g., Einstein) to specialized, high-performance 3rd-party agents.
• Technical Troubleshooting:
  Ensure high-fidelity data flow between helpdesk platfor...