Job Description

Genius Match is seeking a Customer Support Engineer to own tickets end-to-end across a portfolio of enterprise SaaS products. You will investigate, reproduce, and resolve complex issues in cloud environments, and help build a scalable knowledge base.

AI tools will be used extensively to speed resolution while maintaining high-quality customer communication. You will work in a remote-first setting, covering US business hours, and collaborate across support, engineering, and product teams to drive

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