Job Description

A major financial institution is looking for a skilled Solutions Architect to lead the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will possess extensive experience in architecting and deploying CCaaS solutions with a focus on innovative technology to improve customer and agent experiences. This role includes responsibilities like collaborating with cross-functional teams and integrating AI technologies to enhance interactions. Benefits include competitive rewards, diversity initiatives, and opportunities for community engagement.
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