Job Description

  • Partner with executive leadership to develop and implement AI, digital transformation, and CX strategies in XXXX that align with TELUS Digital’s global goals
  • Contribute to TELUS Digital’s CX clients and their operations by building teams focused on identifying impactful opportunities to leverage AI and improve key metrics, drive revenue growth, or reduce operational costs.
  • Maintain consistent communication with project leads to monitor progress on deliverables with the goals of exceptional program execution, client satisfaction, retention, and expansion
  • Successfully build, allocate, and scale project teams to identify and deliver opportunities, while meeting and exceeding client expectations
  • Proactively plan and forecast headcount based on incoming demand, along with the existing capacity and capabilities of the team
  • Advise and oversee hiring success in XXXX, including evaluation and selection processes, headcount planning, compensa...

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