AI / Automation / MI Specialist

The mandate of this role is to unlock the full value of this debt recovery platform by embedding AI-enabled automation and real-time reporting capabilities.

To transform the Debt Collection & Recovery reporting function from a reactive, spreadsheet-based monthly reporting model to a real-time, AI-driven self-service insight environment.

This role is not about maintaining reporting it is about fundamentally redesigning how operational performance is measured, accessed, and used to drive recovery outcomes.

Key Focus Areas Within Debt Recovery Context

Collections Performance Automation

• Automate real-time tracking of:
• Recovery rates
• Roll rates
• Cure rates
• Promise-to-pay adherence
• Collector productivity
• Build dynamic dashboards for:
• Team leaders
• Operations managers
• Executive oversight

Portfo...