Agriculture Customer Support Executive

Why this role exists

We organise reliable farm labour for horticulture (starting with Nashik’s grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a Marathi-fluent support executive with hands-on agriculture exposure to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.

What you’ll do

• Farmer & Labour Helpline (Marathi-first): Handle inbound/outbound calls and WhatsApp for grape operations like pruning, shot tying, thinning, dipping, etc.
• Booking orchestration: Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs.
• Issue triage: Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast.
• CRM hygiene: Log every interaction; tag crop, acreage, v...