AGM/GM-OPS Risk

Job Description: To embed and operationalize Operational Risk Management across Kshema by driving RCSA, & and BCP readiness, ensuring strong control environment, regulatory compliance, and business resilience.

Core Portfolios

1. RCSA & Operational Risk Governance

Drive RCSA implementation across all functions

Strengthening risk identification, control effectiveness, and first-line ownership

Design and execute control testing program (test plans, sampling, evidence, deficiencies) to validate effective control functioning and drive remediation

Drive Ops Risk governance cadence (ORC, reporting, reviews)

Conduct thematic reviews and expand scope to include customer experience & reputation risks.

Oversee / Consume:

o Incident reporting & loss data

o RCA and CAPA tracking via Issue Trac...