Job Description

Job Description

Summary Description

Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.

Responsibilities & Duties:

  • Ensure smooth and timely shipment process flow
  • Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
  • Ensure accurate and timely data entry into our operating system
  • Monitor shipment reports to ensure total customer satisfaction
  • Support the Supervisor/Department Head in the following areas:

  • Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
  • Build and maintaining strong relationships with customers
  • Assist the supervisor/department head in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Assist in retention calls ...
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