Agent/Lead Agent – Centralized Trucking

Department: Centralized Trucking

Position Reports To: Supervisor - Service Provider Management

Summary Description

Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.

Responsibilities & Duties:

• Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers.
• Carry out and supervise the team for customer service, handle complaints from internal and external customers
• Assist Branch Transcon sales effort
• Contact, seek the certified trucking service provider and pick up, delivery services provider met company standard
• Perform periodical assessment for Service Providers to maintain and improve the quality of servic...