Agent - Ocean Import

As an Agent – Ocean Import, you will ensure the timely and accurate movement of freight and information while delivering a high level of customer service.

You will support daily operations, coordinate shipments, and maintain strong communication with customers and internal teams.

Operations

• Open and manage import files in the system
• Receive and verify shipping documents
• Process shipments in line with company procedures
• Monitor shipments and provide status updates
• Ensure accurate and timely invoicing
• Maintain accurate data entry in operational systems
• Follow customer SOPs and compliance requirements

Customer Service

• Communicate with customers promptly and professionally
• Coordinate with overseas offices and service providers
• Resolve issues or escalate when needed
• Maintain strong working relationships with custo...