Job Description

Purpose Statement

To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

Minimum: School leavers are eligible to apply for this role.

Ideal: Customer service experience and administration in a Business Services environment; Technical Support via a call centre; 1 - 2 years inbound and outbound contact centre.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • Certification in Communication

Knowledge

Minimum: School leavers are required to have subjects related to business management or communication.

Ideal: Call centre processes and procedures; Customer care and service protocol; Tec...

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