Agent de support / Support Agent

Privacy Information Notice: .**Avantages financiers**: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.* Provide a first level of support to internal and external customers;* Support various applications and services used by customers, such as online tools, tablet applications or Windows applications;* Conduct basic troubleshooting using decision trees and procedures;* Maintain and update record keeping system and user instructions;* Develop training documents and provide training to customers;* Ensure an optimal communication with customers;* Manage the deployment of digital solutions;* Assist the company sales team by providing demos of the tools;* Help to develop the knowledge base;* You have a professional or college degree in IT related field;* You show excellent interpersonal and communication skills;* You are an organized person and able to structure your work efficiently;* You have a sense of urgency and able to w...