Job Description
Customer Support Specialist (Associate B)
As a Customer Support Specialist,you will solve complex customer issues by combining technical troubleshooting with a strong understanding of customer context and impact.You’llbuild technical capability over time while developing the judgment needed to deliver high-quality, customer-focused support.
We’relooking for someone who is curious, analytical, and motivated to understand not just what is broken—but why—and how itimpactsthe customer experience.
WhatYou’llDo
Case Ownership and Technical Troubleshooting
Investigate and resolve complex customer issues, understanding both the customer experience and the underlying technical cause
Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis
Apply knowledge of authentication concepts such as SSO and MFA during diagnosis
Build working knowledge of pro...
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