Agent, CO Inbound Service (Evergreen)

Responsible for receiving and responding to sales and service requests from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call request resolution to convert shopping calls, service existing bookings, and adds any requested revenue components to bookings. Make outbound calls to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments to complete guests’ service requests and provide appropriate responses to guests. Receives and responds to guests through written chat communication tools, providing the same service as when doing so by phone. Works in a non-scripted environment where relationship building is key to securing bookings and loyalty to the Brand.

Essential Duties and Responsibilities