Agency Manager

What you will do

• Agency Management: Lead and manage a network of external collection agencies, ensuring they meet performance targets and adhere to regulatory and company standards.
• Field Recovery Strategy: Develop and implement field recovery strategies to recover overdue accounts, optimize collection routes, and increase recovery rates.
• Collections Flows Optimization: Design and improve collection workflows to enhance recovery efficiency, reduce costs, and improve customer engagement.
• Performance Monitoring: Set KPIs and monitor the performance of collection agencies, ensuring that recovery targets are consistently met.
• Collaboration: Work closely with internal teams (e.g., Operations, Legal, and Customer Support) to coordinate field operations and ensure a seamless recovery process.
• Training & Development: Provide ongoing training and support to agency teams to ensure they are well-equipped with the necess...