Job Description

Afterhours/Weekend Technical Support Coordinator

Reports To: Customer Support Manager

Location: Monterrey, Mexico

Environment: Hybrid

Work Schedule

This position is full‑time, Thursday through Sunday, and hybrid (in office Thursday and Friday; remote on the weekend). Coverage is required for the following shifts:

  • Weekdays
    • 5:30PM to 2:00AM
    • 1:30AM to 10:00AM
  • Weekends
    • 9:30AM to 6:00PM
    • 5:30PM to 2:00AM
    • 1:30AM to 10:00AM

Responsibilities

  • Actively resolve customer‑facing technology‑related issues and inquiries for both Managed and Technology‑only accounts within Redwood.
  • Serve as an additional administrative and/or technical resource on active project implementations.
  • Learn on the fly and immerse yourself in a program designed to acquire and develop skills needed for continued growth within the...

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