Aftercare Manager

Are you a driven Manager with a passion for providing excellent customer service? Do you have experience of defect resolution and building warranties? We have a fantastic opportunity for an Aftercare Manager , to join us based from our Wembley office.

The Role

The role will be responsible for providing an exceptional aftercare service efficiently and effectively for internal and external stakeholders through the management and resolution of defects for the portfolio of SNG projects in-defects, managing customer calls, claims, resolutions, defect inspections and stakeholder relationships.

Responsibilities include

• Take the lead responsibility for managing customers after they move into their new homes and for the first year after occupation

• Review resident's manuals and other information required by customers and carry out home demonstrations with homeowners

• Prov...