After Sales Support Manager

After Sales Support Manager

We are seeking a highly organized, technology driven After Sales Support Manager. The ideal candidate will possess strong administrative and customer service skills, a passion for process improvement, and a keen interest in leveraging Artificial Intelligence (AI) and technology to enhance business performance.

This role serves as a central hub between customers, service technicians, the parts department, and management to ensure efficient operations, accurate reporting, and exceptional customer service.

Service Scheduling & Coordination

• Schedule and coordinate service technicians to maximize productivity and customer satisfaction.
• Monitor technician workloads, travel routes, and appointment schedules.
• Prioritize service calls based on urgency, customer requirements, and resource availability.
• Communicate scheduling updates to customers, technicians, ...