After-Sales Operations Manager (Overseas Markets)

Location: Vietnam (Frequent overseas travel) Company: VinFast Job Overview VinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets, including Indonesia, India, the Philippines, and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFasts global expansion journey. Key Responsibilities Manage and oversee after-sales operations across assigned overseas markets, ensuring alignment with VinFasts global standards and strategies. Coordinate with local distributors, service partners, and internal stakeholders to ensure smooth operation of service networks, spare parts supply, warranty, and technical support. Monitor and improve service KPIs, customer satisfaction, service quality, and operational performance in each market. Support the setup and scaling of after-sales infrastructure (service centers, processes, systems, traini...