After Sales Executive

Job Summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key Responsibilities:

• Handle complete after-sales project planning and execution
  
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
  
• Coordinate with customers regarding complaints, service requests, and resolutions.
  
• Handle site visit planning and execution management.
  
• Manage project updates, execution reports, and service MIS.
  
• Handle customer escalations and ensure quick resolution.
  
• Ensure proper material coordination for site execution.
  
• Improve customer satisfaction and service quality.
  
• Maintain pro...