After Sales Engineer

Job Responsibilities

• Manage the daily operation of rework functional area of service center.
• Lead to do the HV battery rework, including PACK fault diagnosis, maintenance, inspection and so on.
• Short‑term business trips to customer factories, guarantee 0KM delivery, customer on‑site sorting, repair of faulty packs, etc., accept other business trip tasks;
• Provide after‑sales technical support and battery system product introduction training to customers;
• Answer customer after‑sales related questions, providing after‑sales solutions, and collecting customer after‑sales needs;
• Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
• Coordinate after‑sales resources, providing customers with after‑sales guarantees such as after‑sales accessories supply, after‑sales technical support, and after‑sales service;
• Connect with customers and end users, communica...