Job Description

We are looking for a highly analytical and structured Operations Excellence Associate to support AFC Operations in driving performance, efficiency, and operational scalability.


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This role sits at the intersection of operations, analytics, and strategy execution, supporting leadership with data‑driven insights, governance, and process optimization across Fraud, Sanctions, and Financial Crime operations.


Responsibilities

  • Own AFC operational performance reporting (KPIs, SLAs, KRIs).
  • Deliver monthly performance packs and executive insights.
  • Support MBRs, committees, and leadership reviews with data analysis.
  • Identify trends, risks, and efficiency opportunities.
  • Operational Excellence & Process Improvement: Drive process optimisation and harmonisation across AFC Operat...

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