Job Description

Description

Key Responsibilities :

This Oppourtnity is Work from Office in 5 days

Predictive Modeling & Analytics

  • Design and develop predictive models to identify :
  • Quality performance trends and decline risks
  • Compliance risk patterns and recurrence
  • Burnout, attrition, or workforce risk indicators
  • Apply statistical and machine learning techniques to structured and semi-structured data.
  • Evaluate model performance using appropriate metrics and validation techniques.

Feature Engineering & Data Preparation

  • Partner with data engineering teams to define feature sets derived from interaction data, QA scores, sentiment, and operational metrics.
  • Identify leading indicators and behavioral signals relevant to contact center quality and workforce health.
  • Ensure data qual...

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