Advisory Agent, Member and Client Experience

Temporary position for 7 months (On call). The work mode arrangement is full-time on site.

Responsibilities

• Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Uphold compliance, security and risk management standards.

Qualifications

• High school diploma in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required.
• Knowledge of Desjardins products and services for caisse members, products and servi...