Job Description

Position Title

Advisor, Guest Experience

Company

CMH Heli‑Skiing & Summer Adventures

Reports To

Manager, Guest Experience

Location

Banff, Alberta

Job Status

Full‑time, Year‑Round

Position Overview

The Guest Experience Advisor plays a pivotal role in delivering world‑class, anticipatory service for our guests. This position is responsible for cultivating strong long‑term relationships, driving year‑over‑year bookings, and ensuring every guest feels valued, understood, and exceptionally cared for. As ambassador of CMH, the Guest Experience Advisor provides highly personalized support from initial booking through first travel experience to ongoing, post‑travel engagement and retention, ensuring that every touchpoint reflects our commitment to elevated service and unforgettable mountain experiences.

Essential Duties and Responsibilities

  • Build strong, trust‑based...

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