Advisor, Customer Intelligence & Operations (OpEx / Process Improvement)

With the purpose of evolving Oriental’s Operational Excellence (OpEx) strategy, the Advisor, Customer Intelligence (Process Improvement) plays a key role in assessing processes conducted under the Customer Intelligence & Operations structure and driving continuous improvement across the organization. Under the guidance of the Team Lead or Manager, is responsible of conducting data-driven approaches to identify areas of improvement, ensure resources (employees and systems) are used in an efficient way, and develop strategies that will lead to optimized processes. This includes evaluating parameters (key performance metrics) and procedures to provide recommendations for an efficient and productive ecosystem.

As part of this role, the employee should align with internal business stakeholders and create partnerships within our organization to attend identified opportunities and eliminate non-value-added processes. Moreover, should ensure that internal controls are maintained in ac...