Advice Support Officer

How will you make an impact?

Your role as Advice Support Officer will be the vital bridge connecting Hostplus members to life-changing financial guidance. You'll help ordinary Australians navigate their financial futures, ensuring they receive the right advice at the right time. 

The opportunity

You'll become the trusted first point of contact for members seeking financial advice, expertly triaging their needs and setting them up for success. Your day will involve qualifying member requirements, determining the most suitable advice pathway, and coordinating the entire advice journey from initial inquiry through to implementation.

Key aspects of your role include:

• Receiving and triaging member advice requests through our Service Excellence Centre
• Determining appropriate advice types and service packages tailored to individual member needs
• Scheduling appointments and preparing compre...