Advanced Technical Support Engineer

Company Description:

Vertilocity, an HBK company, delivers dynamic and comprehensive IT service delivery solutions to its clientele in the United States. Unlike traditional service delivery teams, Vertilocity’s Support organization provides exposure across all aspects of client technological environments, enabling continuous professional development and career growth. The organization is committed to delivering exceptional customer value while preserving its reputation for reliability, technical excellence, and business integrity.

Position Summary:

The Senior Support Technician – Service Delivery serves as an advanced technical escalation resource within the Service Delivery team. This role handles complex infrastructure and platform-related incidents that require deeper technical expertise and structured problem resolution.

The position provides hands-on troubleshooting support, technical mentoring to team membe...