Advanced Technical Support Engineer

Overview

As the global leader in high-speed connectivity, our client is committed to a people-first approach. Their teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. They’re a technology company that leads with their humanity—driving their business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

The client is looking for an Advanced Technical Support Engineer (CEST time zone) with a strong software background to join the Global Support Team. This post-sales role involves providing L3 support to a major European customer during business hours.

You’ll support customer use of the internal inventory product, manage technical cases, and provide hands-on assistance. The inventory product is a suite of open, modular, vendor-agnostic applications that help operators improve customer experience, reduce OPEX, and simplify in...