Advanced Customer/Technical Support Representative (Software/SaaS)

Technology built to amplify impact, not just efficiency

Our client is a US-based software organization recognized for delivering purpose-driven SaaS solutions that support nonprofits and mission-led institutions at scale. Their platforms power fundraising, donor engagement, case management, and data-driven decision-making for organizations working across social good, advocacy, and community development. Trusted by thousands of nonprofits, their technology helps teams operate smarter, reach more people, and drive measurable impact.

Joining the team means contributing to software that directly supports meaningful causes - working alongside global professionals who value innovation, collaboration, and using technology as a force for good.

Job Description

As an Advanced Customer/Technical Support Representative , you will provide expert assistance across multiple software products, supporting customers through email, chat, and ...