Advanced Associate, Production Planning & System Configuration

ORDER PROCESSING AND RETURNS ADMINISTRATOR

Fusion Title: Order Processing Administrator

Role: Production Planning & System Configuration

Position Summary

As part of the Pearson Online and Blended Learning Family Materials Support team, the Order Processing and Returns Administrator supports a wide variety of task-oriented fulfillment activities, generally related to all aspects of the order processing process. Reporting to the Order Processing and Returns Manager(s), the Administrator focuses on the daily tasks required to satisfy our customers. Interfacing with multiple internal departments, outside fulfillment warehouses, and school personnel at any given time, the position requires excellent communication and organization skills. The Administrator will be tasked with researching and resolving user-related issues with the order processing process and will often be called upon to serve as the first level of escalation for distressed customers....